Terms & conditions

1.About Zapop and these terms

Zapop is a South African marketplace where users can create a store, list pre-loved and handmade goods, browse items and communicate with buyers and sellers. These terms describe the responsibilities of people using Zapop and the conditions for transactions arranged through the platform.

Unless a listing expressly states otherwise, the seller—not Zapop—supplies the item. The sale agreement is between the buyer and seller. Zapop provides the marketplace and order-management services; it does not own, inspect or guarantee every item listed.

This is a draft for review, not a final user agreement. The operator’s registered legal name, registration number (if applicable), physical and service addresses, and customer-support contact must be confirmed and added before these terms are adopted. No affiliation with Yaga is implied.

2.Accounts and eligibility

You must have legal capacity to enter the relevant agreement. A person who needs a parent or guardian’s consent must obtain that consent before registering or transacting. If you act for a business or another person, you must have authority to do so.

Provide accurate account, store, contact and payment information and keep it up to date. Do not impersonate another person, create misleading identities or use multiple accounts to evade restrictions or fees.

Keep your sign-in details secure. You are responsible for activity you authorise through your account. If you suspect unauthorised access, change your password and notify Zapop through its published support contact once available. Responsibility for disputed or unauthorised activity will be assessed under applicable law, rather than automatically assigned to you.

3.Listing and seller responsibilities

List only goods you own or are legally authorised to sell. Describe the item honestly, including its condition, size, brand, defects, alterations and any other information that could affect a buyer’s decision. Use photos you own or have permission to use and that accurately show the item.

Keep prices, availability and delivery options accurate. Remove unavailable listings promptly. Do not misrepresent authenticity, verification, ratings or sales history, and do not manipulate reviews or orders.

Sellers are responsible for lawful product supply, suitable packaging, agreed dispatch or collection arrangements and any tax or invoice obligations that apply to them. A seller acting in the ordinary course of business must meet the consumer-law duties applicable to that sale; those duties do not depend on which Zapop plan the seller uses.

4.Prohibited items and conduct

Do not offer stolen goods, counterfeits, illegal goods, unsafe or recalled products, weapons, illegal drugs, regulated goods without the necessary authorisation, or material that infringes another person’s rights. Do not use the marketplace for scams, money laundering or unlawful services.

Harassment, threats, discrimination, spam, fraudulent transactions and attempts to bypass account or security controls are prohibited. Zapop may remove a listing or restrict activity where there is a reasonable safety, legal or fraud concern.

5.Buying and placing an order

Before ordering, read the description, inspect the photos and ask the seller any necessary questions in the in-app chat. Check the item price, condition, delivery or collection method, and any disclosed charges before committing.

Prices and wallet amounts are shown in South African Rand (ZAR). An order record or a status label alone is not proof that a payment has cleared. Sellers must not dispatch goods merely because a buyer shares a payment screenshot.

Use only payment options actually enabled and displayed by Zapop. Any binding purchase and payment authorisation must be based on the details shown at checkout. Never provide card credentials or bank passwords in chat.

6.Payments and order protection

The intended protected-order process is: the buyer pays through an enabled payment provider; payment is confirmed as secured; the seller dispatches or arranges collection; the buyer receives and checks the item; and eligible seller proceeds are released after confirmation or an authorised dispute decision.

Payment collection and automated payouts have not yet been integrated. Current order and wallet records track the workflow; they do not themselves prove that money was collected, held in a regulated escrow arrangement or transferred to a bank. Do not rely on a platform balance or an order status as a guarantee of secured funds.

Before live payment services are enabled, Zapop must disclose the payment provider, who receives and safeguards funds, release conditions, applicable charges and refund arrangements. These terms do not establish a bank, deposit account, insurance policy or unconditional buyer-protection guarantee.

Payments made directly to another user outside the enabled Zapop payment process cannot be managed through Zapop’s payment workflow. This limitation does not remove any statutory rights you have against a seller or other responsible party.

7.Seller plans and fees

The current published seller plans are Free (R0 per month; 9% transaction fee), Plus (R59 per month; 7% transaction fee) and Premium (R99 per month; 5% transaction fee). Listing allowances and included benefits are shown on the Seller plans page.

For an eligible completed sale, the applicable transaction fee is deducted from the seller’s proceeds. Any delivery charge, optional promotion charge, payment-provider charge or tax treatment must be disclosed before the relevant purchase or service is authorised. No undisclosed charge is authorised by these terms.

Paid-plan billing and automatic subscription collection are not yet integrated. Displaying or assigning a plan does not, by itself, authorise a recurring debit. A paid subscription must separately disclose its billing cycle, renewal and cancellation conditions before consent is obtained.

Optional listing promotions do not guarantee views or sales. Any additional promotion fee must be clearly disclosed and agreed before activation. Material fee changes should be notified in advance and must not retrospectively change fees already agreed for an order.

8.Delivery and collection

The buyer and seller must agree a permitted delivery or collection method, any cost and the expected timing in the order or in-app conversation. Sellers must package goods appropriately and retain dispatch and delivery evidence, including tracking details where available.

Buyers must provide accurate delivery information and make reasonable arrangements to receive or collect the item. For collection, both parties should agree a safe public location and retain evidence of the handover without exposing unnecessary personal information.

Zapop does not currently provide an integrated courier service. Delivery responsibilities, risk of loss and available remedies depend on the agreement and applicable law; these terms do not automatically transfer all transit risk to the buyer.

9.Receipt and confirmation

Check the item on receipt. Confirm receipt only after it has actually arrived or been collected and you have had a reasonable opportunity to inspect it. Confirmation authorises the order to move toward release of eligible seller proceeds in the platform workflow.

If the item is missing, damaged, incorrect or materially different from its description, use the order’s dispute option and retain photos, packaging, tracking information and relevant messages. Do not confirm satisfactory receipt to resolve an outstanding problem.

No automatic release deadline is created by these draft terms. Any future automatic-release rule must be clearly disclosed before purchase and give the buyer a reasonable opportunity to raise a problem. Confirmation does not waive rights that cannot lawfully be waived, including rights relating to latent defects where applicable.

10.Seller wallet and withdrawals

The seller wallet records eligible net proceeds when an order reaches payment release. It displays available, pending and withdrawn amounts and transaction history. A credit must be supported by a legitimate settled transaction before it is treated as money available for payment.

To request a withdrawal, the seller must provide accurate details for a South African bank account they own or are authorised to use. The current minimum withdrawal request is R50 and the amount may not exceed the available balance. Do not enter another person’s banking information without authority.

Withdrawals currently require manual administrator review and a separate bank transfer; no automated payout gateway is connected. Requesting or approving a withdrawal is not proof of a bank transfer. A payout should be marked paid only after the actual transfer is verified.

A requested amount is reserved while the request is pending. If a request is rejected, the reserved amount returns to the available wallet balance. Review may require correction of bank details or investigation of a disputed or suspicious transaction. No guaranteed bank-processing period is promised in this draft.

The wallet is an accounting feature, not an interest-bearing account. It does not currently support user cash deposits, person-to-person wallet transfers or wallet-funded purchases. Any future financial functionality requires separate disclosures and appropriate compliance review.

11.Cancellations, returns and refunds

If an order cannot be fulfilled, the seller must notify the buyer promptly through Zapop. Cancellation and refund arrangements must reflect the actual payment status and applicable law. A refund status in the app alone does not establish that a refund reached the buyer.

Eligibility for a return or refund depends on the reason, the sale agreement and applicable South African law. Goods sold in the ordinary course of business may attract rights under the Consumer Protection Act, and qualifying electronic transactions may attract rights under the Electronic Communications and Transactions Act, subject to their conditions and exceptions.

A private sale or a second-hand label does not excuse fraud or misrepresentation. No blanket ‘no refunds’ or ‘as-is’ rule in these terms overrides mandatory legal rights. A change-of-mind return is not automatically promised for every private sale.

Where a return is agreed or required, record the return address, method, evidence and allocation of costs in writing. Any deduction, reversal or provider charge must have a lawful, disclosed basis. Do not return an item to an unverified address or close a dispute in exchange for an unconfirmed refund.

12.Disputes and complaints

An order dispute can be raised for an item not received, a damaged item, a wrong item, an item not as described or a seller who did not ship. Provide a clear explanation and relevant evidence, and respond reasonably to requests for information.

Zapop may review order records, relevant messages and evidence and seek a response from both parties. Disputed proceeds should not be treated as available for withdrawal while a legitimate hold or review applies. The outcome must be recorded and any actual payment release or refund verified separately.

Internal review is not a court judgment and does not prevent either party from using statutory complaint channels, an applicable ombud, regulator or a competent court. Zapop must publish a verified customer-support contact before adopting these terms for live transactions.

13.In-app communication and safety

Keep order discussions and payment arrangements inside Zapop. Do not solicit off-platform payments or use chat to evade fees or safety checks. Share delivery information only when reasonably needed for the agreed order.

Automated safety checks may warn about contact details, links, banking instructions and requests for outside payment. Some messages may be flagged for review. These checks can make mistakes and do not guarantee that every unsafe message will be detected or removed.

Authorised moderators may review relevant messages for fraud prevention, dispute resolution and enforcement. Do not post abusive content or another person’s private information without a lawful basis.

14.Personal information

Zapop processes account and store details, listing photos, messages, order records and bank information to operate the marketplace, support transactions and withdrawals, address disputes and protect users. Access to this information must be limited to authorised people and providers for legitimate purposes.

Relevant information may need to be shared with the other party to an order, a payment or delivery provider actually used, or an authority where lawfully required. Personal information must not be sold or used for unrelated purposes on the basis of these terms.

A separate POPIA-compliant privacy notice must identify the responsible party, contact details, lawful processing grounds, retention periods, service providers, cross-border arrangements and how to request access or correction or lodge a complaint. This summary is not a substitute for that notice and does not seek blanket consent for all processing.

15.Photos, content and intellectual property

You retain ownership of content you lawfully upload. You give Zapop a non-exclusive permission to host, resize and display that content as reasonably necessary to operate the marketplace and show your listings. Separate consent is required for unrelated uses where the law requires it.

Do not upload material that infringes copyright, trademarks, privacy or other rights. Zapop’s name, logo and original platform materials may not be used to impersonate the platform or imply an endorsement. Removing a listing does not necessarily require deletion of transaction evidence or records that must lawfully be retained.

16.Restrictions and account closure

Zapop may restrict listings, transactions or access for a reasonable breach of these terms, suspected fraud, a security risk or a legal obligation. Restrictions must be proportionate; where appropriate and legally permitted, users should receive the reason and an opportunity to respond.

You may request account closure through the published support channel once available. Closure does not erase outstanding order obligations, lawful record-retention requirements or unresolved disputes. A restriction or account closure does not automatically forfeit legitimate seller proceeds.

17.Availability and responsibility

Zapop cannot promise uninterrupted access or verify every listing, user statement or courier event. Ratings and verification labels are informational and are not guarantees of authenticity, reliability or successful delivery.

Each party remains responsible for its own conduct and obligations. Nothing in these terms excludes liability that cannot lawfully be excluded, or removes mandatory consumer rights. In particular, no term excuses fraud, gross negligence or other responsibility that applicable law requires Zapop or a seller to bear.

18.South African law and updates

These terms are intended to be governed by South African law, including the Consumer Protection Act, Electronic Communications and Transactions Act and Protection of Personal Information Act where applicable. Mandatory rights and access to legally available remedies take precedence over conflicting wording.

Material changes should be communicated with reasonable advance notice and an updated version date. Changes must not retrospectively remove rights or alter an existing transaction without a lawful basis. If a provision is unenforceable, the remaining provisions continue to apply to the extent legally permitted.

Before this draft becomes binding, the operator must complete its legal and contact details, publish the required privacy and payment disclosures, obtain legal review and establish an appropriate acceptance process. The date above identifies this draft version; it is not an effective date for a final agreement.